What is the definition of hotel automation?

Hotel automation solutions provide hoteliers total control over their operations while automating and simplifying processes to save money and improve client satisfaction. This contains items such as:
• Contactless check-ins and check-outs with automated guest access, letting you to operate without a front desk.
• Smart app control of lights, TV, curtain, air conditioning, and all in-room equipment, allowing visitors to personalize their stay while conserving energy.
• Automated notifications for real-time digital service requests (housekeeping, do not disturb, laundry, and maintenance) to ensure that the appropriate staff is notified as soon as possible.
• Intuitive staff scheduling and task management that optimizes schedules to reduce costs and distribute jobs fairly.

Why should you invest in hotel automation?

5 Advantages of Using a Hotel Automation System

You want to maximize operational efficiency while maintaining the same level of customer service with a small hotel crew. Hotel automation will assist you in achieving these goals while also giving a variety of other benefits.

1. Check-in and check-out systems that are fully automated

With contactless check-in, guests can arrive at the hotel and proceed immediately to their room. They are not required to queue at the front desk. Without a front desk, your customer service staff is freed up to provide more services and ensure a higher quality of experience by not being confined to one location as the line forms and the phone rings. This will also help you to cut employee numbers (reducing costs) while improving efficiency and the visitor experience.

2. Personalized and quick communication between guests and staff

Using guest portals in hotel automation software, guests and staff may connect more efficiently and quickly via their mobile devices or in-room smart apps. If guests require housekeeping, maintenance, or laundry services, they can submit their requests via apps rather than visiting or calling a busy front desk. Traditionally, guests would contact the front desk with complaints, and the front desk would locate the right person. By delivering guest requests directly to the right staff members, hotel automation eliminates the middleman, saving time and money on personnel expenditures.

3. Lower operating costs

Due to poor operations and outmoded practices, you may be recruiting many more personnel than you require. Not simply because front desk employees are inefficient, but because guests expect to be able to manage and enjoy their entire booking in a digitally connected manner. The front desk staff in the hotel sector is an expensive legacy. The best practises of the past are no longer relevant in today’s world. Furthermore, energy prices account for a major portion of operating costs. By adopting guest room energy control, you can limit and monitor energy consumption in your hotel, making it more energy-efficient and saving even more money.

4. Ensure that your company is future-proofed

Hoteliers must plan for the future whether or not there is a crisis. While the current situation isn’t ideal, it presents an excellent chance for you to make big changes that will benefit the organization in the long run. Investing in hotel automation now will ensure that you can continue to operate at full capacity in the future, no matter what happens. This method is already being used by other hotels, and hoteliers must adopt more automated operating systems to stay competitive.

5. Complete command over the hotel’s operations

A hotel automation system allows you complete control over your hotel operations without increasing your labour costs. Hotel automation software can be directly connected into your existing PMS system, allowing you to manage everything from one place. Using hotel automation solutions, you can control:

• All devices in your facility via a single interface

• Energy usage

• Employee scheduling and job management

• Staff and guest access
You also allow guests to customize and manage their stays while retaining complete control over security, efficiency, and cost-effectiveness.

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Hotel Automation: What is the definition of smart hotel?